SHIPPING

ALL ORDERS WILL BE SHIPPED USING THE ROYAL MAIL TRACKED SERVICE AND WILL AIM TO PROCESS ALL ORDERS WITHIN 48 HOURS. INTERNATIONAL SHIPPING IS AVAILABLE, HOWEVER WE TAKE NO RESPONSIBILITIES FOR ANY IMPORT DUTIES OR TAXES THAT MAY BE CHARGED UPON ARRIVAL.

RETURNS

WE HAVE A 14 DAY RETURNS POLICY. EARRINGS ARE FINAL SALE ONLY AND CANNOT BE RETURNED DUE TO HYGENE REASONS. ALL OTHER RETURNS MUST BE UNWORN AND IN THE ORIGINAL PACKAGING. YOU WILL BE RESPONSIBLE FOR ANY RETURNS SHIPPING COSTS AND ITEMS MUST BE SHIPPED USING THE ROYAL MAIL TRACKED SERVICE. IF YOU WISH TO RETURN AN ITEM, PLEASE CONTACT INFO@RUYAWORKSHOP.COM

SIZING

RINGS - ALL RINGS COME IN SMALL, MEDIUM AND LARGE (UNLESS STATED OTHERWISE). SIZES ARE BASED ON STANDARD UK RING SIZES.

SIZE SMALL - J-K (15MM-16MM DIAMETER)

SIZE MEDIUM - M-N (16.5MM-17.5MM DIAMETER)

SIZE LARGE - O-P (17.5MM-18.5MM DIAMETER)

ALL NECKLACE AND EARRING SIZES ARE STATED ON THE ITEM LISTING.

IF YOUR SIZE IS NOT IN STOCK, PLEASE GET IN TOUCH AS WE HAVE A RE-SIZING SERVICE.

MEASURING

IF YOU HAVE AN EXISTING RING THAT FITS YOUR DESIRED FINGER, MEASURE THE INSIDE DIAMETER IN MM. CHECK ‘SIZING’ ABOVE TO DETERMINE YOUR SIZE.

IF YOU DON’T HAVE A RING TO MEASURE, TAKE A LENGTH OF STRING OR PAPER AND WRAP IT AROUND THE DESIRED FINGER. MAKE SURE IT IS TIGHT TO YOUR FINGER THEN MAKE A MARK ON THE STRING OR PAPER. THEN MEASURE THE LENGTH WITH A RULER (IN MM). REFER BACK TO ‘SIZING’ ABOVE TO DETERMINE YOUR SIZE.

ITEMS

DUE TO THE NATURE OF ALL OF OUR PIECES BEING HANDMADE, THERE MAY BE SLIGHT VARIATIONS BETWEEN ITEMS, HOWEVER THEY WILL BE VERY MINIMAL.

ALL ITEMS ARE MADE TO LAST FOREVER SO PLEASE TAKE GOOD CARE OF THEM.